Welcome to Our Practice
At Richmond Hill Kids Dentistry and Orthodontics we are always happy to welcome new patients to our dental office, with or without a referral.
Learn more about our office policies, and what you can expect during your first pediatric or orthodontic visit with us.
Your First Visit
Whether you're a parent bringing in your child for an appointment, or an adult coming in for an orthodontic appointment, here's what to expect at your first visit.
We ask that you arrive about 10 minutes early to fill out our new patient forms. If you wish, and to save a bit of time, you can complete our new patient form in advance. Please bring the completed form to your first appointment.
Your dentist or orthodontist will begin by reviewing the patient's health history. Next, they will complete a thorough examination of the patient's gums, teeth, bite and jaw.
Based on the medical history and exam, your dentist or orthodontist will develop a comprehensive dental treatment plan for you or your child. We will also take the time to answer your questions about your child's dental health and treatment options.
The following office policies are applicable to our kids dentistry service as well as our orthodontic services.
- Parents & Guardians
A parent or legal guardian must be present during the first visit in order to sign consent to treatment and all medical documents. Parents are always welcome in the treatment room during their child’s dental visit.
- Appointment Booking & Cancellation
We make every effort to book appointments for all patients in a timely manner. Priority is given to patients in pain or those who are experiencing dental emergencies.
We reserve a time slot specifically for you or your child. We kindly ask that you provide at least 48 hours notice prior to rescheduling or cancelling an appointment so that another patient can be accommodated.
Failure to provide 48 hour notice will result in a $50 charge.
- Payment Methods
We accept all major credit cards, debit cards, cash and money orders.
All payments are due at the time of the appointment.
- Insurance Claims & Estimates
You are required to pay for your treatment upfront, and we will gladly submit your insurance claim to your insurance provider electronically, so that you will be reimbursed as efficiently as possible.
At your request, we will send a treatment plan estimate directly to your insurance provider prior to treatment. This service allows you to establish in advance what portion of the treatment plan is covered by your insurance policy.
- Social Assistance Programs
We are pleased to accept social assistance programs, like the Health Smiles program.
The Government of Ontario offers free dental care for children 17 years and under, if they are eligible through the Healthy Smiles Ontario program, designed for lower-income families in need of support.
This program includes regular visits to a licensed dental provider and covers the costs of treatment including: check-ups, cleanings, fillings, x-rays, emergency dental care and more.
Questions about our services?
Read our most frequently asked questions about pediatric dentistry and orthodontics.Read FAQs
New Patients Always Welcome
We're always happy to welcome new patients to our Richmond Hill dental practice, with or without a referral.Request Appointment
- Monday: 10:00 am - 05:00 pm
- Tuesday: 09:00 am - 07:00 pm
- Wednesday: 09:00 am - 05:00 pm
- Thursday: 09:00 am - 05:00 pm
- Friday: 09:00 am - 02:00 pm
- Saturday: Closed
- Sunday: Closed